Outage in PlanGrid

Autodesk Account

Resolved Minor
April 03, 2025 - Started 7 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/04/2025 05:17PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 6 days ago - at 04/04/2025 04:57PM

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 60 minutes, or sooner if more information becomes available.

IDENTIFIED 6 days ago - at 04/04/2025 10:49AM

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within the next 6 hours, or sooner if more information becomes available.

IDENTIFIED 6 days ago - at 04/04/2025 03:04AM

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within the next 8 hours, or sooner if more information becomes available.

IDENTIFIED 7 days ago - at 04/03/2025 06:32PM

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within the next 8 hours, or sooner if more information becomes available.

IDENTIFIED 7 days ago - at 04/03/2025 02:57PM

We are continuing to work on resolving this issue as quickly as possible, where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 4 hours or sooner if we have more information to share.

IDENTIFIED 7 days ago - at 04/03/2025 12:57PM

We are continuing to work on resolving this issue as quickly as possible, where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 2 hours or sooner if we have more information to share.

IDENTIFIED 7 days ago - at 04/03/2025 11:57AM

We are continuing to work on resolving this issue as quickly as possible, where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 7 days ago - at 04/03/2025 10:59AM

We have identified the cause of the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 04/03/2025 09:57AM

We are investigating an issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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