Outage in Platform9

DNS Resolution Issues

Resolved Major
July 27, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/27/2023 09:04PM

The incident may be considered resolved. No further interruptions have been observed nor reported.

MONITORING over 1 year ago - at 07/27/2023 08:24PM

Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments.

IDENTIFIED over 1 year ago - at 07/27/2023 08:22PM

We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore.

INVESTIGATING over 1 year ago - at 07/27/2023 07:57PM

We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.

Latest Platform9 outages

Intermittent Management Plane Instability - 8 months ago
[Intermittent] Degraded Access to Management Planes - over 1 year ago
Majority of Free Tier users are unable to access their system - almost 3 years ago
Some management planes are intermittently unreachable - almost 3 years ago
(Retroactive) Connectivity issue reaching management planes - about 3 years ago

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