Outage in PlayFab

PlayFab Matchmaking APIs is experiencing degraded experience

Resolved Major
August 31, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

PlayFab Matchmaking APIs are experiencing degraded performance. Approximately 50% of calls to the Matchmaking APIs are returning 500 internal server error. The team is currently investigating the issue.
Components affected
PlayFab Matchmaking

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/01/2025 03:28AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/01/2025 02:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/01/2025 01:18AM

The matchmaking feature is experiencing a major degradation. Titles utilizing real-time notifications experienced very low success rates depending upon their scenarios.

A mitigation is in place and we are monitoring recovery.

INVESTIGATING about 2 months ago - at 08/31/2025 07:57PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 08/31/2025 07:56PM

PlayFab Matchmaking APIs are experiencing degraded performance. Approximately 50% of calls to the Matchmaking APIs are returning 500 internal server error. The team is currently investigating the issue.

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