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Outage in PlayFab

Delay in Ban Updates

Resolved Major
January 28, 2026 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue with Ban updates causing a delay in our processing and updates to Bans that have changed in the last few day across some titles. This is currently impacting and causing inconsistencies: - Across the following APIs: Admin/UpdateBans, Admin/RevokeBans, Admin/RevokeAllBansForUser, Server/UpdateBans, Server/RevokeBans, Server/RevokeAllBansForUser - Modifying bans via the player bans management page in the developer portal
Components affected
PlayFab Authentication

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/29/2026 04:06AM

A fix was deployed, the delays have caught up and bans should be current now.

INVESTIGATING 3 months ago - at 01/28/2026 10:35PM

We are currently investigating an issue with Ban updates causing a delay in our processing and updates to Bans that have changed in the last few day across some titles.

This is currently impacting and causing inconsistencies:
- Across the following APIs: Admin/UpdateBans, Admin/RevokeBans, Admin/RevokeAllBansForUser, Server/UpdateBans, Server/RevokeBans, Server/RevokeAllBansForUser
- Modifying bans via the player bans management page in the developer portal

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