Outage in Plecto

Issues with importing data and rendering widgets

Resolved Major
March 05, 2025 - Started 8 months ago - Lasted 5 days
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Plecto Integration data import Plecto Widget updates

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/10/2025 10:51AM

The incident has been resolved and the system is now operating at full performance.

If you still experience any issues, please reach out to our Support at support@plecto.com.

MONITORING 8 months ago - at 03/07/2025 04:42PM

We have restored operations and are actively processing data again. At this time, there is a delay in data processing, and we are working to complete the import of delayed data from the past days.
We expect data to be fully up to date over the weekend, after which everything will return to real-time processing.
Thank you for your patience and understanding as we complete this process.

IDENTIFIED 8 months ago - at 03/07/2025 09:00AM

Some of our customers are still experiencing data import issues. Our team is fully engaged and working dilligently on resolving this.
We are exploring multiple solutions to address the problem effectively. Rest assured, we are making progress and will restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.

IDENTIFIED 8 months ago - at 03/06/2025 09:03PM

Some of our customers are still experiencing data import issues. Our team is fully engaged and working dilligently on resolving this.
We are exploring multiple solutions to address the problem effectively. Rest assured, we are making progress and will restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.

IDENTIFIED 8 months ago - at 03/06/2025 02:01PM

Some of our customers are still experiencing data import issues. Our team is fully engaged and working dilligently on resolving this.
We are exploring multiple solutions to address the problem effectively. Rest assured, we are making progress and will restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.

IDENTIFIED 8 months ago - at 03/06/2025 05:15AM

We are currently experiencing issues with our registration data for some customers. This means that new data is currently not importing.
We apologize for the inconvenience and are working continuously to fix the issue.

IDENTIFIED 8 months ago - at 03/05/2025 03:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 03/05/2025 01:53PM

We are currently investigating this issue.

Latest Plecto outages

Issue with integration data imports - 10 days ago
Issue with integration data imports - 10 days ago
Subset of integrations not importing data - 27 days ago
Increased error rate - about 2 months ago
Issues with rendering widgets - 3 months ago

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