Outage in Pleo

Expenses not moved to Exported on Export page upon exported

Resolved Minor
February 14, 2022 - Started about 3 years ago - Lasted about 1 month
Official incident page

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Outage Details

Export page is affected for all customers with external accounting system integrations. Expenses which have been successfully exported to configured accounting system are not moved to Exported and remain stuck in Export Queue. As result users are able to trigger export for same expense multiple times and end up with duplicate entries in accounting systems. Root cause founded and currently working on a fix to update all expenses with correct status on the Export page.
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 02/14/2022 03:09PM

Export page is affected for all customers with external accounting system integrations.
Expenses which have been successfully exported to configured accounting system are not moved to Exported and remain stuck in Export Queue.
As result users are able to trigger export for same expense multiple times and end up with duplicate entries in accounting systems.
Root cause founded and currently working on a fix to update all expenses with correct status on the Export page.

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