Outage in Plivo

Intermittent call and SMS/MMS failures

Resolved Minor

March 14, 2022 - Started about 4 years ago - Lasted 15 days
Official incident page

Incident Report

We are seeing call failures intermittently. We are investigating the issue. We're actively working with our engineers to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home

Components affected

Plivo Account & Phone Number APIs Plivo REST APIs and XML Plivo SMS API Plivo PSTN Calls Plivo MMS API Plivo Client Calls (Browser & Mobile) Plivo Conference

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Latest Updates ( sorted recent to last )

MONITORING about 4 years ago - at 03/14/2022 06:00AM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED about 4 years ago - at 03/14/2022 05:37AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 4 years ago - at 03/14/2022 05:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 4 years ago - at 03/14/2022 05:07AM

We have identified the issue and working on a solution. We have observed that the impact is very minimal.

INVESTIGATING about 4 years ago - at 03/14/2022 05:03AM

We are continuing to investigate this issue.

INVESTIGATING about 4 years ago - at 03/14/2022 04:57AM

We are continuing to investigate this issue.

INVESTIGATING about 4 years ago - at 03/14/2022 04:44AM

We are seeing call failures intermittently. We are investigating the issue.

We're actively working with our engineers to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Latest Plivo outages

Missing Web hook Events for Voice Calls in India Region - about 1 month ago

Voice calls are impacted due to infrastructure issue in US region. - 3 months ago

Failures to retrieve CDRs in India Region - 3 months ago

Service degradation - Intermittent Messaging Failures - 3 months ago

Outbound call failures in India region for 160 series - 3 months ago

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