Outage in Plivo

Elevated errors on Plivo Console, Messaging and Phone Numbers Service

Resolved Minor

February 02, 2023 - Started about 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

Dear Valued Customer, We are observing elevated errors while accessing Plivo Console, Messaging and Phone number renting services. All other services are operating normally. We are actively working with our team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home

Components affected

Plivo Console

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/02/2023 05:46PM

This incident has been resolved.

MONITORING about 3 years ago - at 02/02/2023 05:32PM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED about 3 years ago - at 02/02/2023 05:16PM

Our engineers have confirmed Phone Numbers is working normally while they work on Messaging Service and account credits section of Console. We will provide an update as soon as we have additional information.

IDENTIFIED about 3 years ago - at 02/02/2023 04:48PM

Our engineers have confirmed availability of Plivo Console while they are working on restoring the account credits section of Console . We will provide an update as soon as we have additional information.

IDENTIFIED about 3 years ago - at 02/02/2023 04:02PM

We continue to implement a solution to the identified issue. We will provide an update as soon as we have additional information.

IDENTIFIED about 3 years ago - at 02/02/2023 01:32PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING about 3 years ago - at 02/02/2023 11:40AM

We continue to investigate the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING about 3 years ago - at 02/02/2023 09:17AM

Dear Valued Customer,

We are observing elevated errors while accessing Plivo Console, Messaging and Phone number renting services. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

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