Outage in Plivo

Delivery delay on Inbound/Outbound toll-free SMS towards the US and Canada phone numbers : Verizon

Resolved Minor
May 31, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #29158
Components affected
Plivo Toll-free SMS, USA & Canada

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/31/2023 08:34PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/31/2023 06:28PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING over 2 years ago - at 05/31/2023 05:30PM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#29158

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