Outage in Plivo

Delivery delay on outbound MMS towards the US phone numbers : ATT

Resolved Minor

June 09, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US - ATT. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #29812

Components affected

Plivo MMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 06/09/2023 10:51PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/09/2023 10:10PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED over 2 years ago - at 06/09/2023 06:17PM

Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING over 2 years ago - at 06/09/2023 04:54PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/09/2023 04:45PM

Dear Valued Customer,

One of our carrier partners currently observing outbound MMS delivery delays for a small segment of phone numbers towards the US - ATT. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#29812

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