Outage in Plivo

Call connection delays on inbound\outbound voice calls towards US phone numbers

Resolved Minor
September 07, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners currently observing inbound\outbound call connection delays for a small segment of phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #37967
Components affected
Plivo Voice, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/07/2023 10:07PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/07/2023 06:14PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 09/07/2023 05:05PM

Dear Valued Customer,

One of our carrier partners currently observing inbound\outbound call connection delays for a small segment of phone numbers in the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#37967

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