Outage in Plivo

Delivery delay on Inbound/Outbound regular SMS towards South Africa phone numbers

Resolved Minor

September 26, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is currently observing inbound/outbound regular SMS delivery delays for a small segment of phone numbers in South Africa. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #39157

Components affected

Plivo SMS, Africa

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/28/2023 08:36AM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 09/26/2023 10:37AM

Dear Valued Customer,

One of our carrier partners is currently observing inbound/outbound regular SMS delivery delays for a small segment of phone numbers in South Africa. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#39157

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