Outage in Plivo

Delivery delay on Outbound toll-free SMS towards US phone numbers

Resolved Minor

July 15, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards US Phone numbers. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #68014

Components affected

Plivo Toll-free SMS, USA & Canada

Need to monitor Plivo outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/15/2024 11:53PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/15/2024 09:56PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING over 1 year ago - at 07/15/2024 09:29PM

Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards US Phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68014

Latest Plivo outages

Missing Web hook Events for Voice Calls in India Region - 4 days ago

Voice calls are impacted due to infrastructure issue in US region. - about 2 months ago

Failures to retrieve CDRs in India Region - about 2 months ago

Service degradation - Intermittent Messaging Failures - about 2 months ago

Outbound call failures in India region for 160 series - about 2 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook