Outage in Plivo

Delivery delay on outbound toll-free SMS towards Canada phone numbers

Resolved Minor

August 29, 2024 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Sask Tel Mobility phone numbers in the Canada region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #71262

Components affected

Plivo Toll-free SMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 08/29/2024 01:07PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/29/2024 12:01PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 08/29/2024 08:45AM

Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Sask Tel Mobility phone numbers in the Canada region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#71262

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