Outage in Plivo

Delivery failure on Outbound SMS and MMS towards phone numbers in the US

Resolved Minor

January 13, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Valued Customer, Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83478

Components affected

Plivo Toll-free SMS, USA & Canada Plivo MMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/14/2025 01:15AM

This incident has been resolved.

MONITORING about 1 year ago - at 01/13/2025 11:11PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 1 year ago - at 01/13/2025 10:27PM

Dear Valued Customer,

Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83478

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