Outage in Plivo

Delay in processing 10DLC Campaign requests in US

Resolved Minor
January 14, 2025 - Started about 21 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83564
Components affected
Plivo Longcode SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 01/14/2025 09:05PM

This incident has been resolved.

MONITORING about 21 hours ago - at 01/14/2025 03:19PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 21 hours ago - at 01/14/2025 02:37PM

Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83564

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