Outage in Podio

Podio is temporarily inaccessible

Resolved Minor
December 13, 2022 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/13/2022 01:08PM

The incident impacting Podio services is now resolved and customers should experience normal functionality at this moment. We will continue to monitor closely. If any further issues are experienced, please contact Podio Support.

MONITORING almost 3 years ago - at 12/13/2022 12:42PM

A fix has been implemented and we are monitoring the recovery of Podio as the backlog of job queue processing is underway. Our Engineering teams remain engaged for any further impact and we expect the service to return to normal operations shortly.

IDENTIFIED almost 3 years ago - at 12/13/2022 12:24PM

The issue has been identified and we are implementing a fix. We are monitoring Podio web app services for recovery and shall provide additional updates regularly.

INVESTIGATING almost 3 years ago - at 12/13/2022 12:20PM

We are continuing to investigate the issue and apply mitigation steps to recover the service. We will provide regularly updates as this incident develops.

INVESTIGATING almost 3 years ago - at 12/13/2022 11:54AM

We are continuing to investigate the issue and will provide regularly updates as this incident develops.

INVESTIGATING almost 3 years ago - at 12/13/2022 11:10AM

We are continuing to investigate the issue and will provide regularly updates as this incident develops.

INVESTIGATING almost 3 years ago - at 12/13/2022 10:46AM

Impact: All Podio web app services are not accessible to end-users, across all regions. Customers may also see some delays in Workflow Automation processing.
Current Status: Citrix Engineering team are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix.
Next Steps: We shall continue to provide regular updates as this incident develops.

INVESTIGATING almost 3 years ago - at 12/13/2022 10:09AM

We are investigating issue where users are unable to access Podio

MONITORING almost 3 years ago - at 12/13/2022 10:01AM

The fix has worked and delays have been eliminated for now. However, to ensure consistent performance, we will continue to monitor the situation for another one hour.

IDENTIFIED almost 3 years ago - at 12/13/2022 09:29AM

The queue delay is starting to come down with the fix, we continue to monitor the situation to ensure the delays are completely eliminated.

IDENTIFIED almost 3 years ago - at 12/13/2022 08:57AM

We have been able to identify the issue causing elevated queue processing time. The team is now working on a fix to bring down the delays.

INVESTIGATING almost 3 years ago - at 12/13/2022 08:26AM

We are currently investigating this issue.

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