Outage in Podium

Messages are stuck in sending and slow to deliver

Resolved Minor
October 24, 2024 - Started 2 months ago - Lasted 1 day

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Outage Details

We are currently investigating reports of messages showing as Sending...Messages still seem to be delivering after a few minutes. Inbound messages appear to be unaffected.
Components affected
Podium Messaging
Latest Updates ( sorted recent to last )
INVESTIGATING 2 months ago - at 10/24/2024 03:31PM

We are currently investigating reports of messages showing as Sending...Messages still seem to be delivering after a few minutes. Inbound messages appear to be unaffected.

INVESTIGATING 2 months ago - at 10/24/2024 03:32PM

We're working with our carrier to dig into this issue

IDENTIFIED 2 months ago - at 10/24/2024 04:07PM

We're continuing to work with our carrier to resolve this issue.

IDENTIFIED 2 months ago - at 10/24/2024 06:47PM

Our carrier is continuing to work with Verizon on message delays.The delays with ATu0026T appear to have disappeared but we'll continue to monitor and provide updates as we receive them.

RESOLVED 2 months ago - at 10/24/2024 11:50PM

We have seen delivery times return to normal for all US carriers. We appreciate the patience while we worked with our partners on this issue

IDENTIFIED 2 months ago - at 10/25/2024 03:03PM

We're reopening this incident as it appears messages are starting to get delayed again with Verizon Wireless carriers. We'll provide updates as our carriers work to resolve this issue.As a reminder, it appears messages do eventually successfully deliver after a few minutes

MONITORING 2 months ago - at 10/25/2024 05:49PM

We're starting to see improved delivery times with messages. We'll monitor to ensure delivery times continue to improve

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