Outage in Podium

Phones losing registration

Resolved Minor
December 18, 2024 - Started about 2 months ago - Lasted 1 day

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Outage Details

We noticed some customers are experiencing their phones losing registration. We are currently investigating this incident.
Components affected
Podium Voice
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 12/18/2024 03:41PM

We noticed some customers are experiencing their phones losing registration. We are currently investigating this incident.

IDENTIFIED about 2 months ago - at 12/18/2024 04:49PM

We have Identified the issue causing the phones to lose registration and we are currently working on fixing the issue.

MONITORING about 2 months ago - at 12/18/2024 05:31PM

We have pushed an update to the phones effected by the issue causing them to lose registration to fix the issue. We are now monitoring the phones to make sure the issue is resolved.

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