Outage in Poly Cloud Services
Error with new application sign-in and connection to IoT
Resolved MinorIncident Report
We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.
Need to monitor Poly Cloud Services outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/12/2025 12:14PM
A recent update to one of our APIs introduced an issue that prevented certain registrations from completing. The update has been rolled back, and the issue is now resolved.
MONITORING
3 months ago - at 11/11/2025 11:59PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 months ago - at 11/11/2025 06:14PM
We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.
Latest Poly Cloud Services outages
Poly Lens: Issue with Tenant Creation - 30 days ago
Poly Lens - Site access - about 1 month ago
Poly Real Connect Service outage - about 2 months ago
Error loading the Lens admin portal. - 3 months ago
Poly Lens - Web Portal is currently unavailable - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
