Outage in Poly Cloud Services
Error with new application sign-in and connection to IoT
Resolved MinorIncident Report
We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/12/2025 12:14PM
A recent update to one of our APIs introduced an issue that prevented certain registrations from completing. The update has been rolled back, and the issue is now resolved.
MONITORING
5 months ago - at 11/11/2025 11:59PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 11/11/2025 06:14PM
We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.
Latest Poly Cloud Services outages
Poly Lens - Site access - 7 days ago
Errors loading rc-reports - 19 days ago
Failure to display devices in the inventory - 26 days ago
Calendar integrations may have stale calendar information for some rooms. - about 2 months ago
Errors loading devices in EU tenants - about 2 months ago
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