Outage in Poly Cloud Services
Remote Access is unavailable for certain touch controllers
Resolved MajorIncident Report
A subset of the devices connected are reporting "Remote Access is unavailable because the device state is unknown"
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/07/2025 08:08PM
The incident has been resolved. An underlying scalability issue in one of our IoT Hubs was identified as the root cause, which impeded the timely delivery of cloud-to-device messages and consequently resulted in remote access failures for certain devices.
MONITORING
4 months ago - at 10/07/2025 05:43PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 months ago - at 10/07/2025 04:36PM
A subset of the devices connected are reporting "Remote Access is unavailable because the device state is unknown"
Latest Poly Cloud Services outages
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Error with new application sign-in and connection to IoT - 3 months ago
Error loading the Lens admin portal. - 3 months ago
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