Outage in Poly Cloud Services
Poly Lens: Licensing issue
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Poly Cloud Services Poly LensTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/03/2026 09:19PM
The issue has been resolved.
MONITORING
13 days ago - at 09/03/2026 05:47PM
A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.
IDENTIFIED
13 days ago - at 09/03/2026 05:34PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 09/03/2026 05:34PM
The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).
INVESTIGATING
14 days ago - at 09/03/2026 12:58PM
We are currently investigating this issue.
Latest Poly Cloud Services outages
Poly LENS - site access & inventory display - 1 day ago
Poly Lens - Site access - 11 days ago
Issues with connect/disconnect message processing in IoT - about 2 months ago
errors when logging into lens.poly.com portal - about 2 months ago
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