Outage in Polygon
NOT ENTITLED or NOT FOUND returned for valid tickers using the Universal Snapshot endpoint
Resolved MajorIncident Report
We are investigating and issue where valid Options Contracts queried through the `v3/snapshot` endpoint return NOT ENTITLED. At the moment, it appears isolated to this single endpoint for Options.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/26/2025 06:27PM
This incident has been resolved.
MONITORING
8 months ago - at 08/26/2025 05:16PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 months ago - at 08/26/2025 05:06PM
The issue with Options is resolved but we are aware their are now issues with certain delayed products using the Universal Snapshot endpoint for stocks.
MONITORING
8 months ago - at 08/26/2025 04:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/26/2025 04:21PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 months ago - at 08/26/2025 04:01PM
We are investigating and issue where valid Options Contracts queried through the `v3/snapshot` endpoint return NOT ENTITLED. At the moment, it appears isolated to this single endpoint for Options.
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