Outage in Posh Technologies
Knowledge Assistant is not providing answers
Resolved MajorIncident Report
We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/06/2026 05:14PM
Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.
MONITORING
3 months ago - at 02/06/2026 03:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 02/06/2026 03:16PM
We have identified the issue and are working on the fix. Next update will be in 30 minutes or less.
INVESTIGATING
3 months ago - at 02/06/2026 02:47PM
We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.
Latest Posh Technologies outages
Content Studio is not displaying Intents in the Posh Portal - 4 months ago
Posh Answers and Knowledge Assistant searches are failing - 5 months ago
Cloudflare outage affecting Posh Training Simulator - 5 months ago
Posh Portal access via Single Sign On (SSO) is failing - 6 months ago
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