Outage in PostHog US
PostHog AI: chat panel failed to load correctly
Resolved Minor
June 23, 2026 - Started 25 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A frontend bug introduced during a change to Max AI chat session initialization caused the chat panel to fail loading for some PostHog US users. The Max AI assistant was affected for approximately 4.5 hours. The team identified and deployed a fix, with a hard refresh resolving any lingering issues for affected users.
For some users, opening the Max AI assistant resulted in an error, and the chat panel failed to load correctly. A frontend change introduced a bug in how Max chat sessions initialize. Our team identified the cause and shipped a fix. A hard refresh should fix the error if you're still encountering it.
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25 days ago - at 06/23/2026 02:56PM
For some users, opening the Max AI assistant resulted in an error, and the chat panel failed to load correctly. A frontend change introduced a bug in how Max chat sessions initialize. Our team identified the cause and shipped a fix. A hard refresh should fix the error if you're still encountering it.
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