Outage in PostHog

API Query endpoint intermittently 500'ing

Resolved Minor
April 17, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

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Outage Details

The API query endpoint is throwing intermittent 500 errors due to capacity limits on our end. We are working to fix this on our end and make the errors more clear. If known valid queries are failing with 500s, we recommend retrying queries with exponential backoff.
Components affected
PostHog App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/22/2025 08:50AM

This incident was resolved over the weekend.

MONITORING about 2 months ago - at 04/17/2025 10:59PM

We've shed load and haven't seen errors re-occur yet. We'll continue monitoring this over the weekend.

INVESTIGATING about 2 months ago - at 04/17/2025 07:56PM

The API query endpoint is throwing intermittent 500 errors due to capacity limits on our end. We are working to fix this on our end and make the errors more clear.
If known valid queries are failing with 500s, we recommend retrying queries with exponential backoff.

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