Degraded Service

This incident is now resolved. Delayed application tasks have recovered successfully, and the application is functioning as expected.

Our third-party cloud service provider (AWS) has resolved the root cause of the issue. Most of the application is now functioning as expected.

Legacy Campaign and Automation sending, Segment creation, and Analytics calculations are now operational and rapidly catching up on delays. We are continuing to monitor the situation closely as the application recovers.

Our third-party cloud service provider (AWS) is beginning to stabilize impacted services. Popups, Shopify webhook ingestion, and the External API are now operating normally.

Legacy Campaign and Automation sending, Segment creation, and Analytics calculations are still experiencing outages.

Due to ongoing issues with our third-party cloud service provider (AWS), Postscript popups are not visible for a majority of stores.

Our third-party cloud service provider (AWS) has identified the root cause of the issue and are working towards a resolution.

Due to an issue with a third-party cloud service provider (AWS), we are currently experiencing degraded service to message sending, Shopify webhook ingestion, analytics, and our external API. The app (app.postscript.io) is still functional, though some features may be impacted. Flow Campaigns are unaffected.