Outage in Schoology
CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal
Resolved MajorIncident Report
Summary AI Generated
Schoology's Ecollect Forms in the Parent Portal experienced 504 Gateway Timeout errors, preventing users from accessing or submitting forms for approximately 15 hours. The issue disrupted critical enrollment workflows within the Enrollment Express/ECollect component. A fix was deployed to production on August 3, 2026, and the incident was fully resolved the following day after monitoring confirmed stability.
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
Components affected
Schoology Enrollment Express/ECollectTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/04/2026 08:52AM
The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.
MONITORING
3 days ago - at 08/03/2026 10:02PM
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
INVESTIGATING
3 days ago - at 08/03/2026 08:01PM
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
INVESTIGATING
3 days ago - at 08/03/2026 05:58PM
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
Latest Schoology outages
Multiple Unified Talent Products - Imports - 24 days ago
PowerSchool Customer Central - Registration and Case Creation - about 1 month ago
Document Management - Report Card Generation - about 1 month ago
HigherEd - unable to access - about 1 month ago
SchoolSpring Job Board - unable to access - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
