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Outage in Schoology

Connected Intelligence (CI) - Degraded Performance

Resolved Minor
September 24, 2026 - Started 12 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

Schoology's Connected Intelligence (CI) K-12 platform experienced degraded performance, including higher-than-normal latency, intermittent access issues, and query failures over approximately 93 hours. The incident was resolved on September 28, 2026, after the team confirmed performance degradation was no longer observed and service returned to normal operation.

We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/28/2026 02:36PM

The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.

MONITORING 8 days ago - at 09/28/2026 02:14PM

Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.

We appreciate your patience and will provide further updates if the situation changes.

MONITORING 8 days ago - at 09/28/2026 02:14PM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 09/28/2026 02:13PM

Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.

We appreciate your patience and will provide further updates if the situation changes.

IDENTIFIED 11 days ago - at 09/25/2026 03:45PM

We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain.

We will share further updates as additional information becomes available.

IDENTIFIED 12 days ago - at 09/24/2026 05:19PM

We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption.

We will continue to provide updates as our investigation progresses.

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