Perform Site slowness and Page Latency for some customers

The issue with some users experiencing site latency in Perform when accessing folders, Impersonating or general login issues has been resolved. If there are continued issues by users please reach out to the support team at help.powerschool.com with user examples and click paths of unexpected behavior.

Our engineering team has applied a corrective fix to help resolve any latency issues observed. Users that experienced page latency or may have had trouble logging in or accessing folders or processes should see improvement in performance. Our engineering team will monitor the site and we will update again when we believe this is fully resolved.

We are currently investigating site slowness and latency in Perform. Experience includes accessing HR Tools > Staff > Evaluation > Clicking on the Folder for various staff. Other pages and activities are also being investigated for site slowness and long page load times. We will update as the investigation continues.