Atrieve Errors - Running reports, accessing attachments, uploads, downloads and other application errors

This incident on January 10th has been resolved.

We have resolved the main issue causing errors in Atrieve. We are addressing residual issues and expect the application to be usable again.

Customers on the following servers should be returned to normal operations and no longer receiving errors at this time - BC03, BC37

Customers on the following servers should be returned to normal and no longer receiving error at this time - SK06, ON13, MB34, SK36,

We will continue to provide updates as we progress.

We have identified the issue and are working to resolve it.
The incident has expanded to impact running reports, accessing attachments, uploads, downloads and is causing other application errors.

Our team is working to resolve the issue and we will provide updates as we progress.

We are currently working on a fix for the issue impacting reporting functionality within Atrieve. As part of this process, users may experience a very brief interruption in service. We are making every effort to resolve the issue as quickly as possible and will keep you updated on our progress.

Thank you for your patience and understanding.

We are currently receiving reports that Atrieve-generated reports are resulting in a "404 - File or Directory Not Found" error. Our Escalations Team is actively investigating the issue. We will keep you updated on any progress or resolutions.