SchoolMessenger Communicate: Safe arrival phone lines are not working for Canada customers

The issue reported for safe arrival in school messenger communicate has been resolved and this incident has been closed

We have deployed a fix to production that has resolved the issue for safe arrival in School messenger communicate. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

We have identified the cause for the ongoing issue for safe arrival in school messenger communicate and are working on mitigating the issue in production. We will continue to provide regular updates on our progress.

We are investigating reports of safe arrival toll free phone lines are not working within School messenger communicate. Parents can report absence via mobile app and Web app. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.