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Outage in PowerSchool Unified Talent

Performance Matters OLA Secure - SSO Access Issue

Resolved Major
November 02, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of users being unable to access Performance Matters OLA Secure using SSO through the Respondus LockDown Browser entry point. This issue is limited to OLA Secure SSO access. Regular OLA login is not impacted and remains available. Our teams are actively investigating and working toward a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/02/2026 05:08PM

The issue affecting Performance Matters OLA Secure has been resolved, and normal service has been restored. We appreciate your patience and understanding as our teams worked to resolve this issue.

MONITORING 5 days ago - at 11/02/2026 04:06PM

A fix has been deployed to address the issue affecting Performance Matters OLA Secure. Our teams are monitoring the environment to confirm service stability.

IDENTIFIED 5 days ago - at 11/02/2026 03:33PM

We have identified the issue affecting Performance Matters OLA Secure and are actively working toward a resolution. The impact is limited to OLA Secure. We will provide additional updates as progress is made.

INVESTIGATING 5 days ago - at 11/02/2026 02:56PM

We are investigating reports of users being unable to access Performance Matters OLA Secure using SSO through the Respondus LockDown Browser entry point. This issue is limited to OLA Secure SSO access. Regular OLA login is not impacted and remains available. Our teams are actively investigating and working toward a resolution.

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