Outage in PowerSchool (Schoology)

Network Errors when logging into Schoolspring

Resolved Major
January 13, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating intermittent login errors when users access the Schoolspring site. Users may receive an extended delay in accessing the page or receive a Bad Gateway error when logging in.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 01/14/2025 10:10PM

No additional issues have been observed with user access following the corrective measures taken. This issue is resolved.

MONITORING about 23 hours ago - at 01/14/2025 04:27PM

We are continuing to monitor for any further issues. Currently user access is successful without errors.

MONITORING 1 day ago - at 01/14/2025 09:12AM

The team has identified the probable root cause of the issue and implemented a fix to address it. Currently, the team is actively monitoring the situation to ensure the resolution is effective and stable.

IDENTIFIED 1 day ago - at 01/14/2025 12:56AM

We are continuing to work to resolve network errors that populate when logging in to the Schoolspring site that are intermittently occurring.

IDENTIFIED 1 day ago - at 01/13/2025 10:05PM

The issue has been identified. Users may experience brief interruptions to access but in most cases errors will subside and login will be successful after several minutes. Our engineering teams are working to prevent all users from receiving any errors at any time. We will update when we know this is fully resolved.

INVESTIGATING 2 days ago - at 01/13/2025 09:28PM

We are currently investigating intermittent login errors when users access the Schoolspring site. Users may receive an extended delay in accessing the page or receive a Bad Gateway error when logging in.

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