End users are experiencing degradation when using Atrieve Web, the Atrieve Portal, Document Storage and Scanning

We have identified an issue that began on January 6th, leading to degraded performance within Atrieve. Our team has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible.

Once the performance issue has been fully resolved and validated, we will share more details on the root cause. Thank you for your patience and understanding.

We continue to troubleshoot an issue that is impacting the performance of Atrieve. Yesterday we identified a source of the problem and are working through an action plan to address it. At this time, we do not have a confirmed timeline to resolution, however, as soon as we do, we will provide more information.

We have confirmed that the impact of the problem includes other areas of functionality, including AtrieveWeb, the Atrieve Portal, Document Storage, and Scanning, and other areas.

Our team continues to work in a war room effort to resolve this problem.

We have received feedback of continued slow responsiveness when using Atrieve this morning. Our teams are actively investigating the root cause to determine a resolution to this problem.

A fix has been implemented and we will monitor the results through this evening and normal business operations on Tuesday.

Our team is actively working on this issue. We do not yet have a timeline for resolution but we will provide an update when we do.

We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.