SchoolMessenger Communicate - Intermittent Phone Broadcast Delivery Issues

Our teams have been working to identify the underlying issue affecting some of our call traffic delivery rates for voice calls.  Our carrier partners are continually updating their filtering to ensure high quality calls are being delivered over their networks. Recent adjustments by carriers have resulted in some of our large volume calls being caught in these filters. 



Working with our carrier partners we have identified several solution paths to restore delivery rates and are actively working to implement these.  We are seeing improvements as we deploy these changes, but have more work to undertake. 



We will update you as we advance our efforts. In the meantime, we recommend setting up multiple contact methods when sending your broadcasts to minimize the impact. You can find more information and steps for this set up here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647

We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available.
In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below.
Thank you for your understanding and patience as we work to resolve this issue.
https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647