Outage in Powerschool

Atrieve - Hosted SharePoint - Document Attachments and eDocs Performance Issues and Intermittent Errors

Resolved Minor
June 04, 2025 - Started 2 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We are investigating the reports of Users having issue opening attachments in Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/05/2025 03:13PM

The issue reported for Users having issue opening attachments in Atrieve has been resolved and this incident has been closed.

MONITORING 2 days ago - at 06/04/2025 10:22PM

We have deployed a fix to production that has resolved the reports of Users having issue opening attachments in Atrieve. we will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.

INVESTIGATING 2 days ago - at 06/04/2025 08:09PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 06/04/2025 08:04PM

We are investigating the reports of Users having issue opening attachments in Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

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