Outage in Powerschool
Phone and Chat Support
Resolved MajorIncident Report
We are investigating the reports of Customers encountering issues contacting support through Phone and Chat. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/10/2025 04:46PM
The reports from Customers encountering issues contacting support through Phone and Chat has been resolved and this incident has been closed.
MONITORING
10 months ago - at 06/10/2025 04:30PM
We have deployed a fix to production that has resolved the reports of Customers encountering issues contacting support through Phone and Chat. We will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.
IDENTIFIED
10 months ago - at 06/10/2025 04:27PM
We have identified a resolution for the ongoing reports of Customers encountering issue contacting support through phone and chat and We are working on deploying a fix to production. We will continue to provide regular updates on our progress.
INVESTIGATING
10 months ago - at 06/10/2025 03:36PM
We are investigating the reports of Customers encountering issues contacting support through Phone and Chat. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
Latest Powerschool outages
Performance Matters - Users may be unable to load the Unify Portal or access the right hand menu - 18 days ago
Special Programs - Outage in East Region - 22 days ago
Schoology - Google, OneDrive Integration Outage - about 1 month ago
Curriculum & Instructions - Search Functionality Issue - about 1 month ago
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