Outage in Powerschool

SchoolMessenger Communicate - Login Failures for US & CA

Resolved Major
August 21, 2025 - Started about 1 month ago - Lasted about 14 hours
Official incident page

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Outage Details

We are investigating the reports of Login failure for US & CA within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/22/2025 02:51PM

The issue reported for SchoolMessenger has been resolved and this incident has been closed.

MONITORING about 1 month ago - at 08/22/2025 06:06AM

We have deployed a fix to the production that has resolved the issue for Login failure for US & CA within SchoolMessenger Communicate. We will continue to monitor the application to ensure the consistent performance and critical functionality remains intact as expected.

IDENTIFIED about 1 month ago - at 08/22/2025 04:13AM

We have identified a resolution for the ongoing issue in SchoolMessenger and we are working on deploying a fix to production. We will continue to provide regular updates on our progress.

INVESTIGATING about 1 month ago - at 08/22/2025 12:42AM

We are investigating the reports of Login failure for US & CA within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

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