Outage in Powerschool
SchoolMessenger Communicate - Delays and Failures in SMS Delivery
Resolved MinorIncident Report
We are investigating the reports of Delayed SMS deliveries and SMS Failures within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/28/2025 10:59PM
We are no longer experiencing delayed SMS deliveries and SMS Failures within SchoolMessenger Communicate. This incident is resolved.
MONITORING
8 months ago - at 08/28/2025 10:06PM
We are observing a significant reduction in SMS delivery delays and failures across multiple U.S. networks. Based on current metrics, the issue appears to be stabilizing. We continue to monitor the situation closely in coordination with our vendor and will provide updates as needed.
IDENTIFIED
8 months ago - at 08/28/2025 09:25PM
We have received confirmation from External Vendor that a resolution has been identified for the ongoing issue within SchoolMessenger Communicate. We are in coordination with Vendor, and the Mitigation efforts are currently in progress, and We will continue to provide regular updates on our progress.
INVESTIGATING
8 months ago - at 08/28/2025 08:04PM
We are investigating the reports of Delayed SMS deliveries and SMS Failures within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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