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Outage in Powerschool

Multiple PS products - Users are unable to log into application via MFA due to ongoing Microsoft 365 outage

Resolved Major
January 22, 2026 - Started 3 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are investigating the report for multiple PowerSchool products currently experiencing issues with users being unable to log in using MFA and delay in mail delivery. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/23/2026 10:57AM

The issue has been resolved. All services are functional now, and this incident has been closed.

MONITORING 3 months ago - at 01/23/2026 06:07AM

A fix has been deployed by our Vendor to address the issues impacting users being unable to log in using MFA and delay in mail delivery. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

IDENTIFIED 3 months ago - at 01/22/2026 09:19PM

The cause of the issue has been identified by the vendor. We are actively coordinating with our vendor as they are in the process of implementing a resolution. We will continue to share updates as they become available.

INVESTIGATING 3 months ago - at 01/22/2026 09:14PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/22/2026 08:41PM

We are investigating the report for multiple PowerSchool products currently experiencing issues with users being unable to log in using MFA and delay in mail delivery. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

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