Outage in Powerschool
Investigating Service Degradation Across Multiple Products
Resolved MajorIncident Report
Summary AI Generated
**PowerSchool Service Degradation – August 11, 2026** Multiple PowerSchool products, including Employee Records (HigherEd), experienced service degradation for approximately 1.9 hours, with users encountering 502 Bad Gateway errors, increased latency, and intermittent access issues. Engineering teams identified the underlying cause and deployed a fix, after which monitoring confirmed platform stability. Service was fully restored by 4:20 PM PT.
We are currently investigating an issue impacting multiple products.
Users may experience:
- Bad Gateway (502) errors
- Increased latency
- Intermittent access or performance degradation
Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 08/11/2026 11:20PM
The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.
MONITORING
about 5 hours ago - at 08/11/2026 10:08PM
A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
INVESTIGATING
about 5 hours ago - at 08/11/2026 09:58PM
During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.
INVESTIGATING
about 5 hours ago - at 08/11/2026 09:30PM
We are currently investigating an issue impacting multiple products.
Users may experience:
- Bad Gateway (502) errors
- Increased latency
- Intermittent access or performance degradation
Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
Latest Powerschool outages
Unable to login to Atrieve Web - 1 day ago
Multiple Unified Talent Products - Imports - 29 days ago
PowerSchool Customer Central - Registration and Case Creation - about 1 month ago
Document Management - Report Card Generation - about 2 months ago
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