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Outage in Powerschool

Atrieve - unable to access

Resolved Major
August 19, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Some Atrieve customers experienced login difficulties and slow application performance for approximately 4 hours on August 19, 2026. The Atrieve application and hosting infrastructure remained operational throughout, with investigation pointing to potential upstream network-related factors. After updating affected hosts, access and performance returned to normal and the incident was resolved.

We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/19/2026 08:15PM

Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.

MONITORING 2 days ago - at 08/19/2026 05:43PM

We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors.

If you continue to experience issues, please contact Support.

INVESTIGATING 2 days ago - at 08/19/2026 04:54PM

As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.

INVESTIGATING 2 days ago - at 08/19/2026 04:32PM

We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers.
At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.

INVESTIGATING 2 days ago - at 08/19/2026 04:15PM

We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.

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