Third-party app re-authorization in Schoology

The issue reported for Schoology has been resolved and this incident has been closed.

We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully.

If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps outlined in the Community article below:

https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US

Once the reauthorization process is completed, scheduled provisioning should resume automatically.

We will continue to monitor the service closely. If you continue to experience issues with your sync after following the guidance above, please contact PowerSchool Support for assistance. Further updates will be provided as needed.

We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required.
A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically.

https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US

We are actively working to improve this experience and appreciate your patience. Please refer to the linked Community article for instructions and additional details. Further updates will be provided as available.

We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.