Outage in PPRO
[External] eps | Raiffeisen Bankengruppe Österreich, HYPO Oberösterreich,Salzburg,Steiermark | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
**PPRO – eps Partial Service Degradation** EPS experienced a partial service degradation lasting approximately 4.8 hours, affecting banks including Raiffeisen Bankengruppe Österreich, HYPO Oberösterreich, Salzburg, and Steiermark. The issue was traced to a provider/partner-level failure, with PPRO maintaining close contact with the partner's technical team throughout the incident. The service provider resolved the issue, with PPRO continuing to monitor stability before formally closing the incident.
The PPRO monitoring system has identified a Partial Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Components affected
PPRO epsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 08/25/2026 03:50AM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of eps extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
3 days ago - at 08/25/2026 03:48AM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
INVESTIGATING
3 days ago - at 08/24/2026 11:27PM
The PPRO monitoring system has identified a Partial Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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