Outage in Precisely

Spectrum OnDemand APIs - Service Issue

Resolved Major
January 26, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/26/2024 04:54PM

Dear Spectrum OnDemand APIs customer,

We experienced technical issues starting at 10:20 AM ET. We began seeing recovery at 11:00 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored.

We apologize for any inconvenience you may have experience during these issues.

This is the final update.

Thank you,

The Spectrum OnDemand Team

MONITORING 11 months ago - at 01/26/2024 03:59PM

Dear Spectrum OnDemand APIs customer,

At 10:20 AM ET Spectrum OnDemand began experiencing issues. At this time, the Emergency Response Team has restored services and we continue to monitor for further issues.

We will send another update in 1 hour.

Thank you for your patience as we continue to work to assure the highest possible level of service.

The Spectrum OnDemand Team

INVESTIGATING 11 months ago - at 01/26/2024 03:39PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 01/26/2024 03:38PM

Dear Spectrum OnDemand APIs customer,

We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs.

Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible.
We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you,
The Spectrum OnDemand Team

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