Outage in PrinterLogic

We are currently investigating an issue on printercloud15. Users may be getting errors or seeing latency when accessing instances on printercloud15.

Resolved Major
March 20, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
PrinterLogic MSP Portal - Canada PrinterLogic | SaaS Canada
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/20/2023 09:55PM

At approximately 1:30 PM MT on March 20th, 2023 PrinterCloud servers started experiencing high-load in the Canada region. The web application was unavailable or intermittently loading with slow response times.

During our troubleshooting efforts we rolled back the latest system updates, and restarted our systems in effort to stabilize the environment.

Our current status is:
All systems are operational, we will continue to monitor and investigate the cause for the high-load on our servers.

We sincerely apologize for the inconvenience and thank you for your patience.

MONITORING almost 2 years ago - at 03/20/2023 08:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 03/20/2023 07:47PM

We are currently investigating this issue.

Latest PrinterLogic outages

US instances intermittently experiencing 500 Server errors when accessing instance (Admin Console, Self-service portal, Release portal) - 12 days ago
Some US instances receiving "400 Bad Request" errors when accessing instance - about 2 months ago
US instances experiencing "404 page not found" errors when accessing instance (Admin Console, Self-service portal, release portal) - about 2 months ago
EMEA instances using the EU OFN (off-network printing) gateway are seeing latency in jobs printing - 3 months ago
Instances using Off Network Printing experiencing latency in jobs printing - 4 months ago

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