Outage in PrinterLogic

PrinterCloud5 is unavailable

Resolved Major
April 06, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
PrinterLogic MSP Portal - Frankfurt PrinterLogic | SaaS Frankfurt
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/06/2023 05:03PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/06/2023 01:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 04/06/2023 01:03PM

We are currently investigating this issue.

Latest PrinterLogic outages

US instances intermittently experiencing 500 Server errors when accessing instance (Admin Console, Self-service portal, Release portal) - 25 days ago
Some US instances receiving "400 Bad Request" errors when accessing instance - 2 months ago
US instances experiencing "404 page not found" errors when accessing instance (Admin Console, Self-service portal, release portal) - 2 months ago
EMEA instances using the EU OFN (off-network printing) gateway are seeing latency in jobs printing - 3 months ago
Instances using Off Network Printing experiencing latency in jobs printing - 4 months ago

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