Outage in PrinterLogic

PrinterCloud US - some instances are loading slowly / experiencing delays / receiving 400 errors.

Resolved Major
January 03, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
PrinterLogic MSP Portal - US PrinterLogic | SaaS
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/04/2024 03:28AM

This incident has been resolved, a postmortem will be posted in the next 48 hours.

MONITORING 12 months ago - at 01/04/2024 01:37AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 01/03/2024 11:27PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 01/03/2024 09:14PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 01/03/2024 08:20PM

We are currently investigating this issue.

Latest PrinterLogic outages

US instances intermittently experiencing 500 Server errors when accessing instance (Admin Console, Self-service portal, Release portal) - 12 days ago
Some US instances receiving "400 Bad Request" errors when accessing instance - about 2 months ago
US instances experiencing "404 page not found" errors when accessing instance (Admin Console, Self-service portal, release portal) - about 2 months ago
EMEA instances using the EU OFN (off-network printing) gateway are seeing latency in jobs printing - 3 months ago
Instances using Off Network Printing experiencing latency in jobs printing - 4 months ago

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