Outage in Prisma by Palo Alto
Prisma Access SD-WAN: Element disconnections and stats call failure in Germany Region
Resolved MajorIncident Report
Palo Alto Networks SDWAN engineering team is investigating elements disconnection and status call's failures in the Germany region. As progress is made toward resolution, this page will be updated. We will share the next update by 10:00 am UTC
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 10/13/2025 04:16PM
This incident has been resolved.
MONITORING
23 days ago - at 10/13/2025 10:04AM
We are continuing to monitor for any further issues.
MONITORING
23 days ago - at 10/13/2025 10:01AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 10/13/2025 09:38AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
23 days ago - at 10/13/2025 08:54AM
Palo Alto Networks SDWAN engineering team is investigating elements disconnection and status call's failures in the Germany region. As progress is made toward resolution, this page will be updated. We will share the next update by 10:00 am UTC
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