Outage in Prisma by Palo Alto

Prisma Access SD-WAN: Element disconnections and stats call failure in Germany Region

Resolved Major
October 13, 2025 - Started about 20 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

Palo Alto Networks SDWAN engineering team is investigating elements disconnection and status call's failures in the Germany region. As progress is made toward resolution, this page will be updated. We will share the next update by 10:00 am UTC
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/13/2025 04:16PM

This incident has been resolved.

MONITORING about 19 hours ago - at 10/13/2025 10:04AM

We are continuing to monitor for any further issues.

MONITORING about 19 hours ago - at 10/13/2025 10:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 19 hours ago - at 10/13/2025 09:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 20 hours ago - at 10/13/2025 08:54AM

Palo Alto Networks SDWAN engineering team is investigating elements disconnection and status call's failures in the Germany region. As progress is made toward resolution, this page will be updated. We will share the next update by 10:00 am UTC

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